bliss spa information

bliss spa gift cards

Available for any amount, bliss gift cards make the perfect present for those 'passionate about pampering'--and are redeemable for bliss spa services, catalog and online purchases and product from our in-spa shops.
The simplest way to order a bliss gift card is to order online, but you may also:

  • Visit a bliss spa location and order one in person
  • Call 888 243 8825 (in the US)

Please allow 24 hours for us to process your bliss gift card order before it is shipped.

We're working as fast as we can to deliver bliss all over, however, if the shipping method you select is U.S. Mail please allow 7 to 10 business days for delivery.

Please note: Bliss gift cards are redeemable only in the country in which they are purchased. Lost and stolen cards are not replaceable. Unless the remaining balance is $10.00 or less, cards may not be redeemed for cash. Bliss gift cards do not expire. Bliss gift cards are transferable but non-refundable. Bliss gift cards can not be redeemed for Ideal Image services (Botox, Dysport , Restylane, Juvederm, Voluma, Ultherapy, CoolSculpting).

bliss punctuality

Please arrive 15-20 minutes early for your appointment to allow stress-free check-in, changing and a little pre-treatment decompression time.

bliss alert

Guests with medical conditions are advised to consult their doctors before booking any spa services. Kindly inform your spa technician of any existing medical conditions by completing a Guest Check-In form prior to your treatment. Spa services are provided for general purposes only and are not intended to be a substitute for professional medical treatment for any condition, medical or otherwise, that guests may have.

bliss jr.

A parent or guardian must sign the spa waiver form upon check in for all services performed on their Minor.

* Minors, age 12 or below are permitted to receive hair & nail services. They must have a parent or guardian present during the time of service.

* Minors, ages 13 - 17 years old are permitted to receive facials, waxing (not including bikini area), massages (unless state law prohibits) and hair and nail services.

* 13 – 15 year old minors, must have a parent in the treatment room during the entire service

* 16 – 17 year old minors, must have a parent on premise during the entire service (unless state law differs)

* 16 – 17 Minors must have a therapist of the same gender

* Minors are not allowed to receive wet treatments or laser hair removal

* Minors are not allowed in the wet areas of the spa

* Minors 17 years and below are not permitted to use the fitness center.

* Facial and body waxing (not including bikini area) is permitted for Minors from the age of 13 to 15 with a parent in the room, and from 16 and above without their parent in the room as long as their parent is on premise. Bikini, Brazilian and Betweeny waxing is NOT permitted.

bliss cancellations

We require at least twenty-four hours notice to cancel any appointment, and a credit card number is needed to hold your reservation. Please note that once an appointment is booked--unless we hear otherwise--we'll expect you to be there. 'Skipped' appointments will be charged in full to the card number with which they were held.

bliss spa returns

bliss spas will be happy to accept returns on most any merchandise purchased from the spa within 30 days of purchase with a valid receipt except as follows: Unfortunately and without exception, we cannot accept returns on opened cosmetics and fragrances. When items are purchased as a set, we can only accept returns of complete sets, not individual items. Clothing and lingerie, sale items, and 'as is' items, are non-returnable. All refunds are for SPA RETAIL CREDIT ONLY for future product purchases. No cash refunds. The spa does not accept returns on items purchased from blissworld.com or our catalog.

blissellaneous

Please keep any valuables that you've brought to Bliss on your person for the duration of your visit. (Not only do diamonds help 'dress up' our otherwise 'kind of bland' Blisswhites, but in case of fire, flood, or other emergency, it's particularly handy to have your house keys on hand.) Unfortunately, Bliss cannot be responsible for lost or stolen items.

bliss reserves the right to modify, discontinue, or raise prices on certain treatments without prior notification to ensure that maximum standards of service and quality are met. If you have any questions, please ask your reservationist when you book your appointment.

Would a male masseuse make you blush? If you have a preference for the gender of your therapist, please state it when you book your appointment.

As payment for spa services or retail, we currently accept Visa, Mastercard, American Express(R), Discover Card, Bliss gift cards and good old-fashioned cash. Sorry, but we do not accept personal checks or Travelers checks in-spa.

You may opt to leave gratuities for shoulders well rubbed, skin well scrubbed, and...well, you get the idea. The recommended range is between 15% and 20% of the full retail price service provided, but the amount is left up to your discretion.  Gratuities can be paid in cash, credit card or bliss gift card.

 

online spa service booking information and VIPGUESTSERVICE.COM policies

privacy policy

This privacy policy covers any personal information that bliss obtains from you when you use services or features of bliss when visiting the following websites: bliss.vipguestservice.com or the bliss spa booking app.

At VIPGUESTSERVICE.COM we take responsibility regarding your privacy, very seriously. The information we request when making your reservation, is requested in order to book your service.

We will only disclose your personal information to third parties for the purposes of completing your booking through us, in order to provide you with the information or services you have requested, or with your explicit consent. We reserve the right to disclose your personal information to certain permitted third parties including members of our own group, trusted business partners and customers that use our spa management software.

We would again like to stress that, in accordance with US and Canadian personal data protection laws, strict security procedures are observed at VIPGUESTSERVICE.COM to prevent personal data misuse and unauthorized access.

 

credit card information

We will not charge your credit card. Your credit card information is only required to guarantee your booking and subject to the terms and conditions provided by the establishment you book your service at.

Your credit card information is sent to us through a secure server. We use the latest, most secure technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology. Our SSL certificate has been issued by http://www.geotrust.com/

Our servers and network are protected by firewalls against unauthorized access. This means we can guarantee that it is totally safe to send us your credit card details.

Your credit card information will be kept at VIPGUESTSERVICE.COM and only made available to the establishment you book your service at subject to the terms and conditions of their cancellation and no-show policies.

 

When does VIPGUESTSERVICE.COM send you emails?

After you have made a booking you will receive a confirmation message with all the information about your booking. You may take this confirmation to the service establishment as guarantee of the reservation.

Sometimes VIPGUESTSERVICE.COM may send feedback emails after your visit at an establishment. If you do not wish to give us your opinion, you can let us know and we will not request any further feedback.

If you have any suggestions or remarks about this privacy statement, please send an email to support@VIPGuestService.com.

 

my account

How do I open a new account?

If this is your first visit to VIPGUESTSERVICE.COM you can open an account by clicking on 'create your online account link' on the home page. Follow the procedures to create your account. When you finish creating your account you will receive an email asking you to activate your account. Follow the procedures in the email to activate your account. To create an account on the mobile app, first install the app. Upon launch of the app the first page shows a button which says “Sign In / Register”. Follow the procedure to create your account.

Do I need two accounts? One for the desktop booking website and one for the mobile app?

No. Your account information will be the same for both the desktop booking website and mobile app.

I already have an online profile but can’t remember my password?

To reset your password simply click on 'forgot password link'. You will be prompted for your last name and email. A new password will be emailed to you.

 

Booking a service

How do I find availability for a service I want to book?

On the desktop booking website: After you log in you will be directed to a dashboard page. To start a new reservation or search for availability simply click on the New Reservation button and follow the steps.

On the mobile app: You will be prompted to save your favorite spas. Once you have saved your spas, select the spa you would like to go to then select the service you would like. Upon selection you will be prompted to select your preferred, Date, Time and Therapist. Upon search, the app will show you availability based on your selections.

 

Do I need to have an account or sign in to search for availability?

On the desktop booking website: No, you simply click on Check Availability on the Guest link to view availability. Since all availability is displayed in real-time we recommend logging in first if you wish to complete the booking as your search results may not be available at a later time.

On the mobile app: Yes. You must first save your spas, select the spa you would like to go to then select the service you would like. Upon selection you will be prompted to select your preferred, Date, Time and Therapist. Upon search, the app will show you availability based on your selections.

Can I search for multiple services?

Yes. You can search and book multiple services.

Where can I find the contact details of the spa?

On the desktop booking website: You can click on the Customer Support page or the Live Help link to view contact information at the spa or speak to someone live.

On the mobile app: Select a spa location. On the location page select the tab labeled “Information”. The phone number is listed below the map.

Where can I find the directions to the spa?

On the desktop booking website: When you select a location in Step 1 of booking a new reservation it will display the contact information and address of the spa. In addition, your booking confirmation also contains the address to the location.

On the mobile app: Select a spa location. On the location page select the tab labeled “Information”. The a map is located on this page.

 

Credit Cards and Payments

Why does VIPGUESTSERVICE.COM need my credit card details?

Your credit card details are only required as a guarantee for the services you book. VIPGUESTSERVICE.COM will never charge your credit card, it is only an authorization to hold your reservation. At your appointment you must present a credit card, cash or gift card upon completion of your services.

What types of credit cards can I use to guarantee the reservation?

MasterCard, Visa and American Express are accepted as a guarantee. However, it is possible that the spa does not accept all of these for payment. Accepted guarantee methods will be displayed on the last confirmation page of your reservation.

Can I pay for my service with a different credit card than the one used to guarantee the reservation?

As the credit card details are only needed for guarantee purposes, you can pay at the spa using the payment method of your choice.

My credit card has been charged. How can I get a refund?

VIPGUESTSERVICE.COM never charges our guests’ credit cards. The charge has been performed by the spa. Therefore, you will need to contact the spa directly.

I do not have a credit card. Can I still book a service?

Unfortunately all spas require a credit card to guarantee a reservation. We are not able to process any reservation without a credit card.

Is it safe to fill in my credit card number? How secure is the website?

Your credit card information is sent to us through a secure server. We use the latest, most secure technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology. Our SSL certificate has been issued by GeoTrust. We also use a firewall which protects our servers and network against unauthorized access.

 

Reservation Process

How do I know that my reservation is confirmed?

When you have completed the four steps of the reservation process, you will be redirected to the Dashboard page where you’ll be able to view and print your reservation. You will also receive a confirmation email containing more information such as the spa’s contact details.

 

Cancellation

How can I cancel or change my booking?

On the desktop booking website: If your appointment is within the spa’s cancellation period you can cancel your reservation online from the Dashboard page by clicking on the cancellation link.

On the mobile app: If your appointment is within the spa’s cancellation period you can cancel your reservation by selecting “Account” at the footer of your phone and look at Upcoming / Past bookings. At the bottom of the confirmation page, you will see a button to Cancel.

If you have passed the cancellation period you will need to contact bliss spa's customer service directly at 1-877-862-5477.

Office hours are:

Mon-Sat | 8AM-7PM EST

Do I pay a cancellation fee?

VIPGUESTSERVICE.COM will never charge you a cancellation fee. However, in order to avoid a cancellation fee from the spa, please make sure you cancel on time according to the cancellation policy of the spa.

How do I know that my booking has been cancelled?

After you have cancelled your reservation you will receive an email to confirm your cancellation.