Spa Policies
• blissertificates
Available for any amount, Blissertificates make the perfect present for those 'passionate about pampering'--and are redeemable for Bliss spa services, catalog and online buys and stuff from our in-spa shops. You can purchase them online, call 877 TO BLISS, or pick them up at any spa location.
Please note: Blissertificates are redeemable only in the country in which they are purchased. Blissertificates are issued by Bliss World Card Company. Lost and stolen cards are not replaceable. Unless the remaining balance is $10.00 or less, cards may not be redeemed for cash. Blissertificates do not expire. Blissertificates are transferable but non-refundable.
• blisspunctuality
Please arrive 15-20 minutes early for your appointment to allow stress-free check-in, changing, a shower, or sauna and a little pre-treatment decompression time. (Sorry, gents--our bliss london location offers locker rooms for women only.)
• blissalert
Please alert your reservationist if you are: pregnant, have muscle of joint injuries, are suffering from high blood pressure, are using Retin-A, Avage, Tazorac, Differin, Accutane, any photosensitizing or keratolytic medications, or have had recent laser or plastic surgery. Any of the above conditions may affect our ability to perform your requested treatment.
• blisscancellations
Please note: We require at least twenty-four hours notice to cancel any appointment, and a credit card number is needed to hold your reservation. Please note that once an appointment is booked--unless we hear otherwise--we'll expect you to be there. 'Skipped' appointments will be charged in full to the card number with which they were held. You can send a cancellation email via blissworld.com 24 hours in advance of your appointment.
• blissreturns
Bliss spas will be happy to accept returns on most any merchandise purchased from the spas within 30 days of purchase with a valid receipt except as follows: Unfortunately and without exception, we cannot accept items on opened cosmetics and fragrances. When items are purchased as a set, we can only accept returns of complete sets, not individual items. Clothing and lingerie, sale items, and 'as is' items, are non-returnable. All refunds are for SPA RETAIL CREDIT ONLY for future product purchases. No cash refunds. The spa does not accept returns on items purchased from blissworld.com or our catalog.
• blissellaneous
Please keep any valuables that you've brought to Bliss on your person for the duration of your visit. (Not only do diamonds help 'dress up' our otherwise 'kind of bland' Blisswhites, but in case of fire, flood, or other emergency, it's particularly handy to have your house keys on hand.) Unfortunately, Bliss cannot be responsible for lost or stolen items.
Ensuring our guests' safety is crucial. A 'guest-check' form must be completed before each and every treatment begins.
Bliss reserves the right to modify, discontinue, or raise prices on certain treatments without prior notification to ensure that maximum standards of service and quality are met. If you have any questions, please ask your reservationist when you book your appointment.
Junior spa-goers (age 16 and under) must be accompanied to Bliss by a parent or other adult. They must also bring a signed guardian consent form which can be obtained from the spa, booking office or downloaded here prior to the appointment.
Would a male masseuse make you blush? Do you insist on a female with a lighter touch? If you have a preference for the gender of your therapist, please state it when you book your appointment.
As payment for spa services or retail, we currently accept Visa, Mastercard, American Express(R), Discover Card, Diner's Club, Blissertificates and good old-fashioned cash. Sorry, but we do not accept personal checks in-spa.
You may opt to leave gratuities for shoulders well rubbed, skin well scrubbed, and...well, you get the idea. The recommended range is between 15% and 20% of the price of the service provided, but the amount is left up to your discretion. Gratuities can be paid in cash, credit card or Blissertificate.
